Blue Cross Blue Shield

Senior Manager, QA & Testing | Technical

Posted by: Blue Cross Blue Shield of Massachusetts
Boston, | Mid Level | Brand Side

Ready to help us transform healthcare? Bring your true colors to blue. 

The Senior Manager of Quality Assurance & Testing (QAT) in Enterprise Technology will immediately act as the primary Testing Delivery Lead for corporate projects supporting across assigned business areas.

Assigned business areas to support are rotational based on corporate project portfolio needs and typically include:
• Sales Technology Solutions
• Solution Platform – Quality Delivery Management
• Provider Operations
• Health and Medical Management
• Utilization Management
• Infrastructure, Disaster Recovery and Legacy Systems Replacement
• Data Warehouse and Business Intelligence / Analytics


  • Oversee End to End Test Architecture and Delivery for upwards of 30 simultaneous projects within an assigned delivery portfolio
  • For assigned portfolio you are responsible for execution and continuous maturity of all core QA delivery functions; including, Effort Estimation and Forecasting, Test Architecture, Test Strategy, Test Planning and Execution, Defect Management, Portfolio Budget Maintenance, and Reporting
  • Manage overall delivery of test architects, test leads, automation engineers, and testers comprised of BCBSMA associate and vendor staff across projects
  • Responsible for setting and managing stakeholder delivery and reporting expectations
  • Responsible for continuous supporting and marketing of the departments overall Quality Assurance Delivery Model (TCOE)
  • Oversee a staff of 2-8 associates, you will be responsible for direct staff management, including skills development, career growth, retention and succession strategies
  • Responsible for the quality of data and information coming out of assigned managed portfolio efforts rolling up to the Sr. Director / Director’s enterprise monthly, quarterly and CIO reports


  • BA/BS in Technology/business or equivalent work experience
  • 8-10 years of IT experience
  • 3+ years of related senior experience in business and technical processes; 2+ years in an organizational senior test leadership role
  • Experience leading testing organizations within healthcare payer or similar industry required
  • Must have a demonstrated history on providing high level presentations to executive leaders and management teams
  • Demonstrated ability to conceptualize, launch and deliver multiple technology projects on time and within budget, following SDLC standards
  • Candidates must have current experience managing multiple testing budgets across simultaneous projects
  • Strong abilities to influence and manage across complex and highly matrixed professional work environment
  • Deep knowledge of test management toolsets HP Quality Center, JIRA, Quick Test Pro, Load Runner and associated test documentation and reporting procedures
  • Must be willing to travel to all BCBSMA campuses: Boston, Quincy & Hingham


  • 100% eligibility on BCBSMA’s benefit and bonus performance plans
  • Full support and engagement from a dedicated, dynamic and passionate team of IT professionals
  • Professional training and development opportunities at BCBSMA
  • Be a part of an organization that celebrates and engages in diversity and inclusiveness


Boston, Quincy

Time Type
Full time

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