Managing Up, Down & Sideways… And Coming Out on Top
What’s this course about?
Managing people is the key to success at any job. This highly interactive workshop will provide managers with the tools to effectively manage up, down and across to achieve greater productivity. Participants will develop an individual action plan to manage their relationships with their supervisors, achieve successful delegation, and manage across in a more productive way.
Course content will include:
- Managing your supervisor and adding more value to your role
- Identifying what kind of communication your supervisor needs
- Understanding the importance of being solution oriented
- Identifying the language and tone for successful delegation
- Understanding the role of accountability and follow up
- Using delegation as a tool to create individual opportunities for growth
- Identifying your communication style
- Flexing your communication style to adapt to others
- Influencing others and gaining respect
- Providing constructive feedback and recognition
Course components include:
- A communication styles assessment to determine your style and recognize the style of others
- Discussion and role plays to flex your style and adapt to others
- Assessment of current tasks and tools to determine how to move things off your plate and delegate in a constructive way
- A personal action plan to achieve a stronger working relationship with your supervisor and understand the fundamentals of managing up
Who will be teaching the course?
Founder & President
Denise has over 25 years of professional development and marketing experience having worked at global companies including McCann Erickson, Young and Rubicam, Hill Holliday and Arnold Worldwide.
Denise is a seasoned trainer, speaker, executive coach and an expert in communication skills, customer service and management and leadership development. She has excellent insight into people’s strengths and opportunities for growth.